FAQ's

Frequently Asked Questions

How can I place an order on your online store?

To place an order, simply browse through our online store, select the products you wish to purchase, and add them to your shopping cart. Then, follow the steps of the checkout process to complete your order.

How long does it take to process my order?

We typically process orders within 1-2 business days after they have been placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

What is your return and refund policy?

Our return and refund policy allows you to return items within 7 days of delivery for a full refund or exchange. Items must be in their original condition with tags attached. Please visit our Returns page for more information on how to initiate a return or exchange.

How can I track my order?

You can easily track your order by visiting the website of the assigned courier company. Once your order has been shipped, you will receive a confirmation email with a tracking number. Simply visit the courier’s website and enter the tracking number to view the current status and estimated delivery date of your package.

What should I do if the item I received is damaged or defective?

If you have received a damaged or defective item, please contact our customer service team within 3 days of delivery. We will be happy to assist you with a replacement or refund. To expedite the process, please provide photos of the damaged or defective item along with your order number.

Can I modify or cancel my order after placing it?

If your order has not yet been shipped, you may be able to modify or cancel it by contacting our customer service team. However, if your order has already been shipped, you may still be able to return it, but you will be responsible for the return shipping costs. Please contact our team as soon as possible to discuss your options.

Are there any specific requirements for returns, such as original packaging or intact tags?

Yes, our return policy requires that items be returned in their original packaging with intact tags within 7 days of delivery for a full refund or exchange. Please ensure the item is in its original condition when returning it. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team.