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FAQs

How can I place an order on your online store?

To place an order, simply browse through our online store, select the products you wish to purchase, and add them to your shopping cart. Then, follow the steps of the checkout process to complete your order.

How long does it take to process my order?

We typically process orders within 1-2 business days after they have been placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

What is your return and refund policy?

Our return and refund policy allows you to return items within 7 days of delivery for a full refund or exchange. Items must be in their original condition with tags attached. Please visit our Returns page for more information on how to initiate a return or exchange process.

How can I track my order?

You can easily track your order by visiting the website of the assigned courier company. Once your order has been shipped, you will receive a confirmation email with a tracking number. Simply visit the website of the courier company and enter the tracking number to view the current status and estimated delivery date of your package.

What should I do if the item I received is damaged or defective?

If you have received a damaged or defective item, please contact our customer service team within 3 days of delivery. We will be happy to assist you with a replacement or refund. In order to expedite the process, please provide photos of the damaged or defective item along with your order number.

Can I modify or cancel my order after placing it?

If your order has not yet been shipped, you may be able to modify or cancel it by contacting our customer service team. However, if your order has already been shipped, you may still be able to return it, but you will be responsible for the return shipping costs. Please contact our customer service team as soon as possible to discuss your options.

Is customer service available to assist with questions or issues?

Our customer service team is available to assist you with any questions or issues you may have. You can reach out to us via WhatsApp, email, or by filling out the contact form on our website. We are here to provide support and address any concerns you may have.

How can I know if an item is in stock before making my purchase?

To check the availability of an item in stock before making your purchase, simply visit the product page on our website. There you will find updated information on the availability status of the item. If the item is in stock, you can proceed with your purchase right away. If you have any further questions about the availability of a specific item, feel free to reach out to our customer service team.

Are there any specific requirements for returns, such as original packaging or intact tags?

Our return policy requires that items be returned in their original packaging and with intact tags within 7 days of delivery for a full refund or exchange. Please ensure that the item is in its original condition when returning it. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team.

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